1. Money-back Guarantee
We offer a conditional money-back guarantee. Condition is a demonstrated failure on our part to provide the service you signed up for. We do not offer an "unconditional" money-back guarantee to prevent spammers from entering our system. You must request your claim at least 7 days before the end of the first month. This excludes any delivered service charges, 3rd party charges, media buying charges, add-on charges, setup charges etc. In case you have violated our TOS you are not entitled to this guarantee.
2. Billing Policy
Recurring charges will occur at the beginning of each service cycle (e.g. monthly) automatically and one time charges like Setup fees at the commencement of service unless otherwise agreed upon. All transactions are handled by us. All transactions are in INR Indian rupees even though may be displayed in other currencies. If you exceed resources allocated to you, you will be charged for the additional usage; alternatively, you can choose to upgrade to the next plan.
3. Refund Policy
You will be getting refunds excluding per activity costs (delivered service charges), 3rd Party charges, media buying charges, add-on charges, setup charges etc. within the first month of our service if you request it (see Money-back Guarantee above). However, violation of our TOS will deprive you of that. After the first month, contracts with a billing cycle of more than one month will be refunded after deducting for the period you actually used your service.
Again no refunds are issued for completed services, 3rd party charges, media buying charges, setup charges, add-on charges, consulting charges and overage charges. You are completely deprived of any sort of refund in case of violation of TOS. After the money-back guarantee period (first month) monthly payments are non-refundable; you can however choose to cancel your account at any time.
You must email to email@example.com for claiming refunds at least 7 days before the end of the current billing cycle. Some purchases that cannot be refunded are; Setup Charges, Service Completed Charges, Domain Registration, Add-on purchases, Overuse charges, SSL certificates, Media buyings and 3rd parties charges.
4. Service Cancellation
You can choose to cancel our service at any moment. You must send an email to firstname.lastname@example.org for Account cancellation for cancellation.
We reserve the right to cancel service at any time. This will in most cases due to violation of TOS and will be preceded by a warning, however may be immediate in case of a severe offence.
If the client requests cancellation, their account will be terminated immediately unless they specifically state they wish the account to be cancelled at the end of the current billing cycle. If the client specifies immediate account termination or fails to define when the account should be cancelled, we reserve the right to terminate service without notice.
Failure to pay the amount due in full within one day of the due date will result in the suspension of the account and failure to do so within 2 weeks from the due date will result in termination of the account, unless otherwise agreed upon.
6. Refusal of Service
We reserve the right to refuse or cancel service at our sole discretion but not prohibited by Law.
7. Uptime Guarantee
Our servers in most cases boast a 100% uptime. However, if our uptime falls below 99.9% due to a fault at our end and not due to any action of the client or "acts of God", and you bring that to our notice within 3 days of occurrence. Scheduled downtime for maintenance is not regarded as downtime.
8. Restrictions of Support
We will make every effort to offer support information for configuring and maintaining popular web software to use our service. However, we can in no way specifically test every piece of software that could conceivably be utilized with our systems, only provide general system-related information. The offer of any particular service does not constitute an obligation on our part to tutor the necessary skills to utilize that service, only to provide system-specific information.
We use industry-standard hardware, software and connections at our end. While we make every possible effort to offer you the highest level of service, VentureHeap will not be responsible for any damages your business may suffer including but not limited to special, incidental, consequential or other damages.
Ventureheap makes no warranties of any kind, expressed or implied for services we provide. Ventureheap disclaims any warranty or merchantability or fitness for particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any or all service interruptions.
You agree to use all VentureHeap services at your own risk. Customer agrees that it shall defend, indemnify and hold VentureHeap harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us that may arise from any service provided or agreed to be provided by us.
Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. If for any reason a court of competent jurisdiction finds any portion of this TOS to be unenforceable, the remainder will continue in full force and effect.
10. Expired Domains
Once the domain name expired we charge Rs. 2000/- additional fee to renew, trasfer or any other action on that. So, it's always advisable to our customer that you must renew your domain names before expiry date. The cost we're charging here extra is because of our internal process costing.
All disputes are subject to exclusive jurisdiction of Delhi Courts only.
Last Updated on: 27th October, 2017.